FAQs
Frequently Asked Questions
How long will delivery take?
Delivery within **Accra Metropolitan Area (AMA)** takes **1–3 business days**. Deliveries to other parts of **Greater Accra** take **2–5 business days**. We do **not deliver on weekends**. Delivery times may also vary due to public holidays or unforeseen circumstances.
How much does delivery cost?
• **Accra Metropolitan Area (AMA):** GHS 30 • **Greater Accra (outside AMA):** GHS 40 • **Outside Greater Accra (within Ghana):** GHS 60
Do you ship internationally?
Yes, we offer international shipping. Final delivery is handled by trusted local courier or postal partners in your country.
What is your return policy?
Returns are accepted within **15 days** of delivery for items that are unused, undamaged, and in their original packaging. Return shipping costs are the responsibility of the customer, and original shipping fees are non-refundable.
Can I exchange an item?
Yes. If your preferred item is available, we can exchange it for a different size, color, or pattern. Please contact our customer service team via **0243288063** for assistance.
What payment methods do you accept?
We accept **major debit/credit cards**, **mobile money**, and other **secure payment options** depending on your country.
Can I cancel or change my order?
Orders can be **cancelled or modified before shipping**. Once your order has been shipped, cancellation or changes are no longer possible.